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| BSCPL has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by the PROACTIVE Customer Centric approach. |
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| BSCPL is a fast growing remote offshore provider, extending high quality-value added offshore Contact Center Services from our state of art Call Center based in India, at Jaipur. |
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| BSCPL offers the satisfaction that comes from working with a technologically sound business partner who is committed to continually invest in people, processes, infrastructure and facilities, ensuring the highest levels of performance. We are committed to building scalable and repeatable business solutions & services ensuring customer success. |
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| Business process outsourcing (BPO) |
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| BSCPL has vast experience in providing various offshore BPO services to several companies and ‘growth innovators'. We provide back office processing services to both retail and corporate customers. The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at BSCPL are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. |
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| Our portfolio includes a whole gamut of customer facing offerings including 24x7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, collection, financial services companies, retailers and OEM's. |
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| BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing |
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| Our support for various processes have been clubbed under the following broad services: Customer Interaction Services |
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Client Care Data Processing |
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IT Technical Support Services |
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Recovery & Collection |
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Technical Help-desk services |
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Tele calling and other Tele services |
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Back Office Services |
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Data Processing |
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| The key benefits of using our customer interaction services include: |
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Improved customer service levels |
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Reduced customer support / marketing costs |
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Higher sales conversion rate |
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Enhanced flexibility to manage service peaks and troughs through product lifecycles |
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Homogeneous, clearly defined processes across geographies |
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Greater coverage and number of interactions with customers |
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| Knowledge processing outsourcing (KPO) |
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| Information is Knowledge. Today's economy is Knowledge economy. Knowledge processing is a continuous process of creation and dissemination of information by bringing together the information industry leaders to create knowledge and see meaning in information and its context. This Information driven Knowledge outsourcing in known as Knowledge Processing Outsourcing or KPO. It includes a range of sophisticated research and analytics services designed to support businesses, financial services firms, market research and consulting firms, and other information-intensive industries. |
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| With our strong background in IT consulting, software development using two-tier delivery model, we can add significant value to your KPO needs, by deriving synergies between all of our practices. This can lead to “The total being greater than the sum of the parts”. We can leverage our extensive experience and expertise in business and technology consulting,IT services with business process management (BPM).Our Knowledge Services include information services, research services, and complex, high end analytics. BSCPL KPO service offerings include following major services: |
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Business Research |
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Business and Technical Analysis |
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Data Analytics |
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Pharma and Healthcare Research |
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Financial Services Research |
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Human Resources Research |
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Legal Research |
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Intellectual Property (IP) Research |
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BSCPL takes a comprehensive approach to information security, including BS7799 certification, and quality, including ISO 9001:2000 certification |
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| Call centers |
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Most major businesses use call centers to interact with their customers
A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre. |
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| The centralisation of call management aims to improve a company's operations and reduce costs, while providing a standardised, streamlined, uniform service for consumers. To accommodate large customer bases, large warehouses are often converted to office space to host all call centre operations under one roof. |
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| BCSPL Contact Center portfolio enable enterprises to engage with their customers in new ways that set them apart from the competition. By providing blended multimedia capability and outbound calling campaigns that utilize existing TDM investments or powerful converged IP infrastructures, businesses have the advantage of choosing their optimum deployment approach. What really sets our contact center solutions apart are their scalability and flexibility, a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made. |
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| Web Developments |
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| We develop dynamic web sites for Indian Handicraft exporters and manufacturers and other versions are working for leading book publishers and engineering firms. The dynamic web based features that you can opt for are Dynamic News Management, Dynamic Product Gallery, User management for secure and personalized services to your users and other industry specific features. |
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| Enterprise Resource Planning (ERP) |
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| Enterprise Resource Planning (ERP) systems attempt to integrate several data sources and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules. |
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| Our solutions in Enterprise Resource Planning (ERP) help you in automating the enterprise and speeds up transactions across the organization. |
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| These solutions are typically integrated with supply chain, HR and Payroll systems, e-Procurement, e-Business and CRM applications. We combine an integrated solutions approach, experienced project teams, offshore delivery, and strong technology practices in solutions like SAP, Oracle, Peoplesoft. |
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| Customer Relationship Management (CRM) |
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| Customer Relationship Management (CRM), also known as relationship marketing or customer management, is an information technology industry term for the methodologies, strategies, software, and other web-based capabilities used to help an enterprise organize and manage customer relationships. The goal of CRM is to aid organizations in better understanding each customer's value to the company, while improving the efficiency and effectiveness of communication. CRM captures, analyzes, and distributes all relevant data from customer and prospect interactions to everyone in the organization. |
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| This distribution of information helps an organization better meet customer, product, and service needs. |
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| CRM has replaced traditional marketing techniques that focused on key marketing mix elements, such as product, price, promotion and place. By being too functionally-based, traditional marketing techniques neglected the customer in the after-sales process and failed to meet customers' desires. CRM emphasizes customer retention over customer acquisition and is recognized as one of the most viable tools used to further a company's success in the highly competitive business world. |
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| There are three major areas that focus on customer satisfaction: sales, marketing, and service. The functionality of and between these three fields is essential to successfully connecting a company's front and back offices to facilitate effective, enterprise-wide coordination. The professional sales force predicts and proposes the real-time analysis of information and distributes this information to the company and business partners. Marketing concentrates on personalizing customer preferences and offering them satisfying experiences. Service is associated with the companies' call centers and coordinates interaction between Web, e-mail, and other communication medias. These fields are developed further with the help of CRM automation |
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