| Our Quality Policy starts and ends with the customer as a focal point : understanding the customer’s requirements, designing optimal solutions to meet those requirements, building systems and processes in place to ensure quality at every stage, and achieving our commitments on delivery and service before and after sales. |
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| It is our endeavour to create a culture of Total Quality where continuous improvement of our people, our processes and our products become a way of life. |
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| "BSCPL is committed in providing quality services and products to its customers world-wide, meeting and exceeding their requirements at optimum cost, on time every time." |
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| Our Quality Objectives: |
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| Towards meeting the stated quality policy BSCPL has drawn up the following quality objectives: |
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- To augment our customer delight in terms of quality of products to be measured by:
- 100% on time delivery.
- Excellence in Quality and Customer Services.
- Prompt action on customer complaints.
- To ensure that customer satisfaction level measured by various processes is at least 90%.
- To gradually move to maximum 3 % failures at Unit Testing Level.
- To maintain all systems in functioning mode at least 95 % of the working time in terms of hardware related issues, to be monitored based on issue management application.
- To secure all systems and networks and achieve Zero time loss due to Crash or Virus related issues by Dec’07, to be monitored based on emails received on support ID. .
- To improve competency level of employees by constant training:
- To impart monthly internal trainings to all employees .
- To impart quarterly external trainings to all employees.
- Project Managers as well as developers to own allocated task and take it to a 100% completion.
Project Managers and developers to share their knowledge and not hold it for their job protection, every project aspect shall be documented. |
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| Quality Policy |
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| Quality is our mission. The quality policy is our main tool in achieving it. The policy is clearly defined, comprehensive and highly formalized. Basic contents of the Quality Policy are: |
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- Utmost Satisfaction of Client's expectation
- Innovative, cost and time effective services
- Consistent and continuous quality improvement
- Fulfillments of defined quality objective targets
- Develop the organisation as an international centre for excellence.
- Continuous evaluation of market to explore challenging areas of operation.
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| The policy lays down the basic philosophy and translates it into practice, by defining formalised procedures to be completed in sequential steps. Simply stated the procedures comprise 4 elements - |
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- Task Definition
- Task Assignment
- QC/QA plan for each task element
- Documentation and feedback
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| The application begins with every bid preparation. We do not mind the efforts for the bids not won. For every bid we prepare, the first three steps are completed with care. |
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| We ensure that quality targets are set and achieved for every job that the client entrusts us with. Our quality control procedures are designed to sieve out gross human errors and nothing is left to chance. The quality policy has paid us the best dividends. It holds the key to our success. |
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